Snowboard Addiction will provide the following outcomes depending on the result of your warranty claim.
Retail Customer - 1 Year, Replacement Snowboard Addiction product.
Wholesale Customer - 3 Months, Replacement Snowboard Addiction product.
Step 1 - Is this a warranty claim?
- Is the damage to your product a manufacture defect? If so, yes.
- Was the damage caused by abuse, neglect or improper use? If so, no.
Step 2 - Submit warranty claim with photo & video evidence.
Submit your warranty claim via email with the following:
- A clear description of how the damage occurred.
- Photos and/or a video of the damaged product.
- Your order number.
If the damage is not clear from your video or photo evidence, you will have to ship your products to Snowboard Addiction; located in Whistler, British Columbia, Canada for inspection. Customers are responsible for all shipping charges to and from Snowboard Addiction regarding to warranty issues.
To submit your warranty claim or if you have any questions, please email firstname.lastname@example.org