General Data Protection Regulation (GDPR) Policy Compliance

You have arrived at SA Snowboard Addiction Inc's General Data Protection Regulation (GDPR) Policy. This policy came into effect May 25th 2018 and we are constantly working to add and improve this policy to meet standards. If you would like us to review or amend the below document in any way, please contact us at support@snowboardaddiction.com and one of our staff will gladly assist.

Data Protection Principles

SA Snowboard Addiction Inc. is committed to processing data in accordance with its responsibilities under the GDPR.

Article 5 of the GDPR requires that personal data shall be:

  1. Processed lawfully, fairly and in a transparent manner in relation to individuals;
  2. Collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes;
  3. Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
  4. Accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;
  5. Kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of individuals; and
  6. Processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.”

General Provisions

  1. This policy applies to all personal data processed by the SA Snowboard Addiction Inc.
  2. The Responsible Person shall take responsibility for the SA Snowboard Addiction Inc.’s ongoing compliance with this policy.
  3. This policy shall be reviewed at least annually. 

Lawful, Fair and Transparent Processing

  1. To ensure its processing of data is lawful, fair and transparent, the SA Snowboard Addiction Inc. shall maintain a Register of Systems.
  2. The Register of Systems shall be reviewed at least annually.
  3. Individuals have the right to access their personal data and any such requests made to the SA Snowboard Addiction Inc. shall be dealt with in a timely manner. 

Lawful Purposes

  1. All data processed by the SA Snowboard Addiction Inc. is done on one of the following lawful bases: consent, contract, legal obligation, vital interests, public task or legitimate interests (see ICO guidance for more information).
  2. The SA Snowboard Addiction Inc. shall note the appropriate lawful basis in the Register of Systems.
  3. Where consent is relied upon as a lawful basis for processing data, evidence of opt-in consent shall be kept with the personal data.
  4. Where communications are sent to individuals based on their consent, the option for the individual to revoke their consent should be clearly available and systems should be in place to ensure such revocation is reflected accurately in the SA Snowboard Addiction Inc.’s systems. 

Data Minimisation

SA Snowboard Addiction Inc. shall ensure that personal data are adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed. We may store information on a customer as follows and where, but we never handle customer information if it's unrelated to our business and not in helping our customer have an enjoyable, rewarding and secure experience. Please refer to the links below to find the specific companies privacy policy:

First Name and Last Name - Used to refer to the customer respectfully by name and to assist with the customer experience (ordering, newsletter etc):
  • Internal Email (Apple Mail) (HubSpot) (Zendesk) (Stripe) (Charge Rabbit) (Shippo) and (Amazon) exclusively for SA staff where we may be assisting a customer.
  • To confirm orders, shipping information and to check the security of a purchase is legitimate. This is through our website (Shopify), (Amazon), our fulfillment company (Shipwire), our digital subscription company (Stripe), our shipping app (Shippo) and our customer service platform (Zendesk).
  • Couriers delivering the goods may also have access to this information, specifically to assist in delivery (Shipwire) (Shippo).
  • If you complete a Customer Satisfaction Survey, our online survey provider Survey Monkey has access and holds your details. See their Privacy Policy and GDPR Compliance Policy

Email - If customer has signed up to our newsletter or has reached out to our support for customer service. We collect emails and store them in our Mailchimp account. Check out Mailchimp’s GDPR Policy here

We never give out your email to anyone and simply have it so you get sweet tutorials and keep up to date because you want to. You can unsubscribe here if you’re over it. 

  • To confirm orders, shipping information and to check the security of a purchase is legitimate, we often correspond with the customer using email. This is through our website (Shopify) (Amazon), our fulfillment company (Shipwire), our shipping app (Shippo), our digital subscription companies (Stripe) (Charge Rabbit) (SkyPilot) and our CRM company (HubSpot).
  • Couriers delivering the goods may also have access to this information, specifically to assist in delivery. 
  • If you complete a Customer Satisfaction Survey, our online survey provider Survey Monkey will store your email address. See their Privacy Policy and GDPR Compliance Policy.

Phone Number - For security verification and to assist with shipping accurately to the customer.

  • To confirm orders are legitimate, fraud detection and shipping information to ensure we deliver you your order. We often correspond with the customer using phone. This is sourced through our website (Shopify) on the customer order and via our fulfillment company (Shipwire) regarding their specific delivery and (Amazon).
  • Couriers delivering the goods may also have access to this information, specifically to assist in delivery. 

Birth Date - To send a birthday email prior to their birthday, giving them additional discounts. This information is only stored on Mailchimp. For more on Mailchimps privacy policy, please click here.

Address - Delivery address for any orders:

  • We store addresses of customers who input this information at the checkout when they purchase. This information is used purely to deliver the customer their order accurately. We can source this information through our website (Shopify) (Amazon) on the customer order and via our fulfillment company (Shipwire) shipping app (Shippo) and CRM company (Hubspot) regarding their specific delivery. Couriers delivering the goods may also have access to this information, specifically to assist in delivery. 

Credit Card - For customer and company security, we do not store any customer credit card information. It is encrypted with state of the art encryption on Shopify (our website hosting service). Shopify's security policies are found here.

Advertising - We use Facebook, Instagram and Google advertising to promote our products through their platforms. See their Privacy Policies by clicking here: Facebook Privacy Policy, Instagram Privacy Policy and Google Privacy Policy.

Customer Service - We use Shopify, Zendesk, HubSpot, Shippo, Charge Rabbit, SkyPilot and Amazon for customer service. To confirm orders, shipping information and to check the security of a purchase is legitimate, we often correspond with the customer using email. See their Privacy Policies by clicking here: Shopify Privacy Policy, Zendesk Privacy Policy, HubSpot Privacy Policy, Shippo Privacy Policy, Charge Rabbit Privacy Policy, SkyPilot Privacy Policy and Amazon Privacy Policy.

    Accuracy

    1. SA Snowboard Addiction Inc. shall take reasonable steps to ensure personal data is accurate.
    2. Where necessary for the lawful basis on which data is processed, steps shall be put in place to ensure that personal data is kept up to date. 

    Archiving / Removal

    1. To ensure that personal data is kept for no longer than necessary, SA Snowboard Addiction Inc. shall put in place an archiving policy for each area in which personal data is processed and review this process annually.
    2. The archiving policy shall consider what data should/must be retained, for how long, and why.

    An example of this archival is that twice per year, we delete all customer emails who are not engaging with our content (the bottom 10% of our newsletter customer base).

    Security

    1. SA Snowboard Addiction Inc. shall ensure that personal data is stored securely using modern software that is kept-up-to-date.
    2. Access to personal data shall be limited to personnel who need access and appropriate security should be in place to avoid unauthorised sharing of information.
    3. When personal data is deleted this should be done safely such that the data is irrecoverable.
    4. Appropriate back-up and disaster recovery solutions shall be in place. 

    Breach
    In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data, the SA Snowboard Addiction Inc. shall promptly assess the risk to people’s rights and freedoms and if appropriate report this breach to the ICO (more information on the ICO website).

    We are available 7 days a week so please feel free to contact us if you would like any further information. We take your security seriously, so if you have any concerns or further questions, call us on +18667769337 or email support@snowboardaddiction.com.