We Ship Worldwide! Warehouses in USA, Canada, Europe and Australia!

Support

Return Policy

The Snowboard Addiction return policy applies to brand new products only. If your product has been removed from its original packaging, is not in the same condition as you received it, or it has been used, we cannot offer you a refund or exchange. Additionally, our return policy lasts 30 days from purchase and proof of purchase is required. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Any questions, please contact info@snowboardaddiction.com.

Several types of goods are exempt from being returned:

  • Digital Products
  • Snowboard Addiction Sticker Pack
  • Gift cards

    Refunds

    Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Please allow up to 10 days after the refund is issued, to see the money refunded.

    Sale Items

    Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

    Exchanges

    Rather than receive a refund, you may be able to exchange your product for a Snowboard Addiction product of equal or lesser value. This is dependant on whether your products are received at a Snowboard Addition as "New" or as "Damaged". If your product is accepted as "New", you will be able to exchange it.

    Return Shipping

    To return an unopened and unused product, you should mail your product to your nearest Snowboard Addiction warehouse. Contact Snowboard Addiction at info@snowboardaddiction.com for return shipping details.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. You are responsible for a successful delivery to our warehouse.

    Snowboard Addiction Warranty Program

    Snowboard Addiction warrants its products to be free of manufacturing defects for one year from the date of purchase. Snowboard Addiction will provide the following outcomes depending on the result of your warranty claim.

    • 0 - 3 Months: Replacement Snowboard Addiction product.
    • 3 - 6 Months: Heavily discounted Snowboard Addictions products.
    • 6 - 12 Months: Discounted Snowboard Addiction products.
    • 12+ Months: Discounted Snowboard Addiction products.

    Warranty Guidelines

    Snowboard Addiction warrants its products to be free of manufacturing defects for one year from the date of purchase, following the below guidelines. Snowboard Addiction's only responsibility is to replace or provide additional discounts to be used toward replacement products. Snowboard Addiction will not be responsible for any costs, losses, injuries or damages incurred as a result of loss or use of any of our products.

    Warranty only applies to Snowboard Addiction products purchased from www.snowboardaddiction.com or Snowboard Addiction HQ.

    • We do not provide a warranty on products from resellers or ex-demo products.
    • Warranty is only valid for the original purchaser only. Proof of purchase required.
    • Snowboard Addiction is not responsible for products throughout the shipping process, from your door to ours. Shipping charges are not refundable. 
    • Excluded from coverage under this warranty are the following;
      • Damage caused by misuse, abuse or neglect.
      • Damage cause by improperly mounting either the Snowboard Addiction Training Board Bindings or any other snowboard binding.
      • Damage caused by improper Snowboard Addiction mounting hardware.
      • Normal wear and tear relevant to your length of ownership.
      • Damage caused from anything other than defects in material or workmanship.
      • Damage caused by use or solvents, adhesives or LOC-TITE.

    Warranty Process:

    Step 1

    • Evaluate the validity of your warranty claim.
    • Was your product purchased within the last 12 months?
    • Does the damage to your product appear to be due to faulty craftmanship?
    • Was the damage caused by abuse, neglect or improper use?
    • Was it purchased from Snowboard Addiction or from a re-seller of Snowboard Addiction products? 

    Step 2

    • Submit your warranty claim to Snowboard Addiction. Email info@snowboardaddiction.com with your warranty claim. Please include how the damage occurred, when the damage occurred and an attached picture or video evidence of the damaged product.
    • Please remember to include all your contact details such as first and last name, email address, contact phone number, address and order number.

    If the damage is not clear from your video or photo evidence, you will have to ship and pay for delivery to Snowboard Addiction located in British Columbia, Canada. Customers are responsible for all shipping charges to Snowboard Addiction.

    Tips

    • Evaluate your own claim. If you were Snowboard Addiction, would you warranty it?
    • We recommend insuring your package. No one likes losing their package.
    • If you bought your product on eBay, it is not covered under warranty.

    Snowboard Addiction 120% Money Back Guarantee