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Frequently Asked Questions

Help Categories:

Membership Shipping Purchase Account Camps & Coaching Other General

Membership Questions:

As long as you have an active membership, you will have access to all the videos. When your payment is cancelled or expired, your access is automatically removed.
Updating your card is super easy. Login, click "manage my membership" then click "update card".
Login to your account, http://snowboardaddiction.com/account click "Manage My Membership" then click "cancel".
Yes. Or you could borrow one from a family member or friend. We do not accept Paypal for the membership payments due to issues with Paypal beyond our control.

Product & Shipping Questions:

All answers to shipping questions are available on our shipping details page.
The Tramp Training Board is better for use on trampolines.
The Tramp Training Board is also better for beginners on the balance bar. It is easier & safer because it provides more grip.
The Jib Training Board is better for advanced riders using the balance bar. It is more slippery and provides a realistic feel that will challenge your training.
You can still use the Jib Training Board on trampolines, however you may find it slippery especially for trying flipped tricks.

Purchase Questions:

Yes you can use paypal for most purcahses, which will link with many bank accounts. However, to purchase the "Streaming Membership" you will need to have a credit card as it will charge you $59/year.
We've had some similar issues to this in the past:
  1. Some people who had maxed-out credit cards could not order
  2. Some credit cards are not allowed to be used on a Canadian website without authorization
  3. Some Paypal accounts in foreign countries did not work
Please try to purchase with a different credit card or Paypal account.
High quality tutorials take a lot of time, money & energy to make. That is why there are almost no high quality snowboard tutorials available on Youtube! We have a lot of people employed behind the scenes that help us create the worlds best snowboard tutorials and sell them to the people who want them.
We really wish we could give all our tutorials away for free but unfortunately it's extremely hard to get any money out of sponsors. We get free gear from our sponsors but hardly any money to help cover our production and admin costs. Without this income from the tutorials, Snowboard Addiction wouldn't be able to continue making them for you.
Join our newsletter for discounts and sales.
If you don’t learn anything that dramatically improves your riding, we’ll refund you 100% of your purchase price and an extra 20% for trying the program out.
To qualify for your "120% Money Back Guarantee" just write us a short email to info@SnowboardAddiction.com explaining why you're not satisfied and we'll process your refund as quickly as possible.

Account Questions:

On the login page click "Forgot your password". We will send you an email to reset your password.
Please send us an email with the new email address you wish to use for the account.
No, unfortunately we no longer sell DVDs as they have become old technology very quickly. The majority of our customers preferred to buy the streaming and downloadable tutorials and it became inefficient for us to produce DVDs.
Some of our videos are translated. Our most complete videos are in English and it is highly recommended to purchase those if you can understand it.

Camps & Private Coaching Questions:

No, we have decided to focus on creating the best tutorials. However, Snowboard Addiction team rider, Duncan Mainland recently started a summer snowboard camp called Treeline Summer Camps and they are a blast every season.
Yes, although it's quite expensive as we are very busy in winter producing tutorials and having fun snowboarding! We are available to travel to any location in the world and our day rate is US $600/day for a private coach. Email info@SnowboardAddiction.com.

Other Questions:

We get a lot of requests for stickers. Unfortunately, we can't send free stickers to everyone. However, join our newsletter to stay up to date with freebies and giveaways: snowboardaddiction.com/newsletter.
Yes. Snowboard Addiction has helped many riders get sponsored and can help you too. We offer a free guide here

General Snowboard Questions:

If you have a general snowboard question, email info@SnowboardAddiction.com and we'll answer it for everyone on our blog.