Frequently Asked Questions

Help Categories:

Membership Shipping Purchase Account Camps & Coaching Other

Membership Questions:

As long as you have an active membership, you will have access to all the videos. When your payment is cancelled or expired, your access is automatically removed.
Updating your card is super easy. Login, click "manage my membership" then click "update card".
Login to your account, click "Manage My Membership" then click "cancel".
Yes. Or you could borrow one from a family member or friend. We do not accept Paypal for the membership payments due to issues with Paypal beyond our control.

Product & Shipping Questions:

All answers to warranty questions are available on the Snowboard Addiction Warranty Program page.
All answers to shipping questions are available on our shipping details page.
The Tramp Training Board is better for use on trampolines.
The Tramp Training Board is also better for beginners on the balance bar. It is easier & safer because it provides more grip.
The Jib Training Board is better for advanced riders using the balance bar. It is more slippery and provides a realistic feel that will challenge your training.
You can still use the Jib Training Board on trampolines, however you may find it slippery especially for trying flipped tricks.

Purchase Questions:

Yes you can use paypal for most purcahses, which will link with many bank accounts. However, to purchase the "Streaming Membership" you will need to have a credit card as it will charge you $59/year.
We've had some similar issues to this in the past:
  1. Some people who had maxed-out credit cards could not order
  2. Some credit cards are not allowed to be used on a Canadian website without authorization
  3. Some Paypal accounts in foreign countries did not work
Please try to purchase with a different credit card or Paypal account.
High quality tutorials take a lot of time, money & energy to make. That is why there are almost no high quality snowboard tutorials available on Youtube! We have a lot of people employed behind the scenes that help us create the worlds best snowboard tutorials and sell them to the people who want them.
We really wish we could give all our tutorials away for free but unfortunately it's extremely hard to get any money out of sponsors. We get free gear from our sponsors but hardly any money to help cover our production and admin costs. Without this income from the tutorials, Snowboard Addiction wouldn't be able to continue making them for you.
Join our newsletter for discounts and sales.
To qualify for your "120% Money Back Guarantee" just write us a short email to explaining why you're not satisfied and we'll process your refund as quickly as possible.

Account Questions:

On the login page click "Forgot your password". We will send you an email to reset your password.
Please send us an email with the new email address you wish to use for the account.
No, unfortunately we no longer sell DVDs as they have become old technology very quickly. The majority of our customers preferred to buy the streaming and downloadable tutorials and it became inefficient for us to produce DVDs.
Some of our videos are translated. Our most complete videos are in English and it is highly recommended to purchase those if you can understand it.

Camps & Coaching Questions:

No, we have decided to focus on creating the best tutorials. However, Snowboard Addiction team rider, Duncan Mainland recently started a summer snowboard camp called Treeline Summer Camps and they are a blast every season.
We are focussing on making the best snowboard tutorials in the world to teach you to snowboard. We recommend hitting up the Snowboard School at your local mountain. If you're visiting Whistler, check out Whistler Blackcomb Snow School for group and private lessons for all abilities.

Other Questions:

Unfortunately at this time we do not have any stickers available to give out. To help out, here is a 5% coupon code that can be used on any product on our website: highfive 
Yes. Snowboard Addiction has helped many snowboard get sponsored and can help you too. We offer a free guide here.

Can't Find What You're After?

We are here to help you! Please email us at and one of our friendly customer service representatives will respond within the next 48 hours.

If you have a general snowboard question, email us and we'll answer it for everyone on our blog.