Sorry, No! - We have had a number of people trying to use a download manager and because our videos are in HD format (large downloads) it does not work. We recommend downloading one at a time to ensure you get it.
We just moved to a new website. We were having a lot of problems with our old system/website and the best decision was for us to start over with a fresh site. You will have to make a new password for your account, however the good news is you can now stream or download our videos so they'll work on any device including phones, tablets or computers. Our subscription program is now called the "Monthly Tutorial Program" and costs $3/month ($3/new tutorial).
Click here to see Setup instructions for previous subscribers
Yes. Or you could borrow one from a family member or friend.
We no longer except Paypal payments due to un-user friendly subscription model.
Not yet but hopefully very soon. English only sorry!
As long as you have an active monthly payment setup, you will have access to all the videos that were released while you were a member. When your monthly payment is cancelled or expired, your access is automatically removed.
Login to your account http://snowboardaddiction.com/account click "Manage My Membership" then click "cancel"
Yes we ship all our physical products to any country from our office here in Whistler, BC, Canada. Our website will calculate the shipping cost for you in the checkout before you have to enter your payment details. Shipping to the USA and Canada is generally fast and affordable. Shipping to many other countries and be very expensive and slow. It's not us. Sorry.
Yes you can use paypal, which will link with many bank accounts, however to purchase the "Monthly Tutorial Program" you will need to have a credit card as it will charge you $3/month.
We've had some similar issues to this in the past:
Please try to purchase with a different credit card or Paypal account.
High quality tutorials take a lot of time, money & energy to make. That is why there are almost no high quality snowboard tutorials available on Youtube! We have a lot of people employed behind the scenes that help us create the worlds best snowboard tutorials and sell them to the people who want them.
We really wish we could give all our tutorials away for free but unfortunately it's extremely hard to get any money out of sponsors. We get free gear from our sponsors but hardly any money to help cover our production and admin costs. Without this income from the tutorials SA would be forced to close. This is also why we hate to see our content on torrent sites because we get no income to produce more awesome tutorials for you guys.
Each year we discover more of our content appearing on torrent sites. We are a very small business that survives on an income from our tutorials. We love to snowboard and produce the world's best snowboard tutorials but without an income to pay for the production of this tutorials we wouldn't be in business any more. We are aware that some of our older stuff has been made available by customers on the pirate bay but a lot of that is for 4-5 years ago and content we don't actually sell any more. Our newer stuff is better quality and has better instruction. If you could help us by letting us know of any torrent content we would very much appreciate that. Please email with any details you discover on torrent sites.
Join our newsletter on our homepage for discounts and sales
The discount coupon box is on the very last page as you check out.
Continue to proceed through the checkout and you'll see it.
Discount code can't be applied to Monthly Tutorial Program or the Balance Bar sorry!
If you don’t learn anything that dramatically improves your riding, we’ll refund you 100% of your purchase price and an extra 20% for trying the program out.
Yes - We have a gift card as a product that you can purchase
Our tutorials can only be purchase in one stance.
If you would like to buy both versions email us and we will offer you a 50% discount on the second stance purchase.
We have a most videos translated but not all the videos are translated.
There are more videos available in English so if you can understand them, we'd recommend purchasing those.
For each translated version of our programs we have to pay a commission to either the translator or to download so unfortunately we cannot give you the translated videos for free.
We get a lot of requests for stickers. The good news is we have added sticker packs to our shopping cart.
On the login page click - Forgot your password. We will send you an email to reset your password
Please send us an email with the new email address you wish to use for the account
Yes - We can activate previous purchases for you for an administrative fee of $20!
Email us with the details of your past purchases and we will send you an invoice.
Sorry it's not free. Costs us in labour and bandwidth costs.
DVDs are only available in English and are becoming old technology very quickly. We sell a lot more downloads and it has become in-efficient for us to produce and ship DVDs. We still have stock of most our videos but do not have DVDs of the newer material and we are not looking to get more produced as there is not enough demand. Sorry!
No DVDs are available for:
- Intermediate Riding Program
- Corked Spins & Rodeos
- Shifties Grabs & Methods
- Anything else released after these 3
All the new videos are .mp4 with a HD resolution of 720p
Some of the older videos are .mv4 with a SD resolution (which will be replaced soon)
All our videos will stream on a high speed connection or you can download them. They will play using iTunes, Quicktime player, VLC or other various media players.
Many of our videos are translated however sometimes our translators are busy and have trouble keeping up. Sorry. If a certain video does not appear available in your language it's because it hasn't been translated yet.
Probably. The videos are in a very common format that works on iPhones, iPods, iPads Androids, Windows computers, Mac, and most other platforms.
No, we have decided to focus on creating the best tutorials however Nev's friends here in Whistler recently started a summer snowboard camp that he personally recommends.
Click here for more info.
Yes, although it's quite expensive as we are very busy in winter producing tutorials and having fun snowboarding! We are available to travel to any location in the world and our day rate is US $600/day for a private coach. Email info@SnowboardAddiction.com
Yes. Nev Lapwood is a professional snowboarder and can help you become one too. There is a section in the "Snowboard Training & Tuning" product called the "How to get sponsored manual." We also offer private phone/webcam coaching session for you to speak directly with Nev and pick his brains for how to get good photos, where to be, who to meet and how to get it all done.
We are sorry the shipping costs are high. The product gets shipped from California US. To keep things simple we only use USPS services. We cannot send this by any other way.